Q: Why is the underwriter so valuable at Keystone?

A: Your independent agent is local and more likely to understand your unique needs, but each agent has their own in-house underwriter. Although the approach is simple, it is unique in the insurance industry. The agent and underwriter team to come up with an affordable plan that’s right for you. Underwriters play critical roles in every part of the process, starting with the policy itself and right through the claim, often initiated by the underwriter.

This is all part of what we call easier access to decision making, because the underwriters know their agents and the agents understand you and your risks.


Did You Know?

In dealing with claims, KN relies on a network of adjusters with Chief Claims Officer Dave Schweitzer at the helm. Schweitzer says there were about 2,200 claims between TW and Keystone National Insurance Company in the previous year, with in-house adjusters handling about 58 percent of them. The rest are handled by independents, a number of whom have draft authority of up to $5,000 for quick payment of damages.